Shipping, Returns/Exchanges, Lost Packages
Returns/Exchanges Policy
Thank you so much for supporting this PA-owned small business! I'm truly excited to create something you'll love. Since every item is made-to-order to minimize inventory and reduce our environmental impact, we have a no refunds or exchanges policy. We hope you understand!
To help ensure your complete satisfaction, please take a moment to carefully review your order details—size, color, fit, reviews, and any other special requests—before confirming your purchase. If you have any questions or need assistance, please don’t hesitate to reach out. Great customer service is a top priority.
I also want to share that by operating with a made-to-order model, Medthusiast is proudly able to minimize excess inventory and waste, which supports the company's commitment to sustainability. Every item is printed or embroidered just for you, which helps reduce our environmental impact and keep things as eco-friendly as possible. 🌱
In the rare event that your item arrives damaged or if there’s an issue on our end, please contact me within 7 days of receiving your order, and I’ll do everything I can to resolve the situation (see below for more info on this).
I truly appreciate your understanding and your support of our sustainable, small-batch process. I'm so grateful for you and your support of this small business.
Thank you again for choosing us—we can’t wait to make something amazing for you! 🌟
First off, I’m so sorry to hear that there was an issue with your order. We want you to love your purchase, so let’s get this fixed for you as quickly as possible!
To help us resolve this ASAP, please send any claims regarding misprints, damage, or defects to support@medthusiast.com. When you reach out, kindly include your order number, name, email, a brief description of the issue, and any photos that will help us better understand the problem. Photos must be included.
Just a quick reminder: Claims for misprinted, damaged, or defective items must be submitted within 7 days of delivery.
Thank you so much for your understanding—we really appreciate your patience while we work to make this right!
Lost Packages
Oh no! This is never an ideal situation for any customer and we always try to do our best in assisting the customer to locate their goodies.
Occasionally postal employees will mark a parcel as delivered while the package is still on their truck. On some occasions, the package can even be delivered up to 2 days after the package is marked "delivered" on the tracking website!
Please also be aware that mail thieves do take advantage of any opportunity they can. If you are worried that your package may get stolen it may be best to have your packages held at the Post Office. This can usually be requested by simply calling your local postal office and providing them your name and address.
Once your package is marked as delivered Medthusiast is no longer held responsible for any lost, stolen, or missing goods.
You may be able to call your local delivery service office or ask your specific carrier where they remember dropping off your package, however there is no guarantee that they will be able to provide you with any information. Also, make sure to check in with neighbors and your complex's office if you live in an apartment. You may also email our Customer Advocate Team at hello@medthusiast.com for further guidance/recommendations on the best possible way to help locate your package. Our team will do their best in helping make sure you end up a happy customer! For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Customs/Duties
Our international shipping charges do not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. Medthusiast is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, contact your local customs department.
Shipping Information
Once your order has been shipped you will be emailed a tracking number. Unless otherwise stated, orders will be shipped within 3-14 business days. Orders containing multiple products may ship separately.