Shipping, Returns/Exchanges, Lost Packages
Submit a refund request
- Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account: In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Click the order and item(s) that you want to submit the return for.
- Select a return reason and click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund minus the flat shipping fee per our return policy.
Returns accepted on US orders only. We are not able to support exchanges at this time so we suggest placing a new order then emailing support@medthusiast.com. If a new order is placed we'll refund your return label fee for domestic orders to the continental US.
Shipping Information
Once your order has been shipped you will be emailed a tracking number. Unless otherwise stated, orders will be shipped within 3-5 business days. If an item is "printed on demand" or "made to order" it will be listed in the product description and will take up to 5-15 business days to print, package, and ship. Orders containing multiple products may ship separately.
Returns/Exchanges Policy
Returns accepted on US orders only. If an item is eligible for returns or exchanges it will be listed in the product descriptionand will be accepted while quantities last. Stickers, pins, and final sale items are not eligible for returns/exchanges. Items must be received within 30 days of original delivery receipt, unworn, unwashed and in their original condition with tags attached. Returns/exchanges are not accepted for items printed on demand.
Misprinted/damaged/defective claims should be sent to: hello@medthusiast.com. Please include your order number, name, email, description of the issue, and photos. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
Lost Packages
Oh no! This is never an ideal situation for any customer and we always try to do our best in assisting the customer to locate their goodies.
Occasionally postal employees will mark a parcel as delivered while the package is still on their truck. On some occasions, the package can even be delivered up to 2 days after the package is marked "delivered" on the tracking website!
Please also be aware that mail thieves do take advantage of any opportunity they can. If you are worried that your package may get stolen it may be best to have your packages held at the Post Office. This can usually be requested by simply calling your local postal office and providing them your name and address.
Once your package is marked as delivered Medthusiast is no longer held responsible for any lost, stolen, or missing goods.
You may be able to call your local delivery service office or ask your specific carrier where they remember dropping off your package, however there is no guarantee that they will be able to provide you with any information. Also, make sure to check in with neighbors and your complex's office if you live in an apartment. You may also email our Customer Advocate Team at hello@medthusiast.com for further guidance/recommendations on the best possible way to help locate your package. Our team will do their best in helping make sure you end up a happy customer! For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Customs/Duties
Our international shipping charges do not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. Medthusiast is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, contact your local customs department.