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Shipping Information

Once your order has been shipped you will be emailed a tracking number.  Unless otherwise stated, orders will be shipped within 3-5 business days.  If an item is printed on demand it will be listed in the product description and will take up to 5-10 business days to print, package, and ship.  Orders containing multiple products may ship separately. 

Lost Packages

Oh no!  This is never an ideal situation for any customer and we always try to do our best in assisting the customer to locate their goodies.  

Occasionally postal employees will mark a parcel as delivered while the package is still on their truck.  On some occasions, the package can even be delivered up to 2 days after the package is marked "delivered" on the tracking website!  

Please also be aware that mail thieves do take advantage of any opportunity they can.  If you are worried that your package may get stolen it may be best to have your packages held at the Post Office.  This can usually be requested by simply calling your local postal office and providing them your name and address.

Once your package is marked as delivered Medthusiast is no longer held responsible for any lost, stolen, or missing goods.

You may be able to call your local delivery service office or ask your specific carrier where they remember dropping off your package, however there is no guarantee that they will be able to provide you with any information.  Also, make sure to check in with neighbors and your complex's office if you live in an apartment.  You may also email our Customer Advocate Team at hello@medthusiast.com for further guidance/recommendations on the best possible way to help locate your package.  Our team will do their best in helping make sure you end up a happy customer!  For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Customs/Duties

Our international shipping charges do not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. Medthusiast is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, contact your local customs department.

Refunds/exchanges are accepted within 30 days of order delivery when listed in the product description. Not all products are eligible for refunds/exchanges. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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